Careers at the J.S. Paluch Company


J.S. Paluch offers it employees an array of excellent benefits. In addition to medical and dental coverage, we offer life and long-term disability coverage, an employee assistance program, and a 401k retirement plan, in which the company matches a portion of the employee’s contribution to the plan. J.S. Paluch employees receive generous paid time off, training and development, all within a culture that respects and celebrates the individual gifts and talents that employees bring to a dynamic and dedicated work force.

J.S.Paluch provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sexual orientation, national origin, age, disability or genetics or any other basis that is protected by federal, state, or local laws.

Posted On:
05/14/2019
Title:
Bilingual Customer Service Supervisor
Department:
World Library Publications
Location:
Franklin Park, IL


 Bilingual Customer Service Supervisor
 
Goal for this position
Develop and maintain excellent Customer Service by providing support and information to the World Library Publications and JS Paluch customer service teams.
 
Primary Responsibilities
 
  • Manage department workflow, schedule, and attendance records
  • Provide support, training, and information to the Customer Care Team
  • Answer and troubleshoot  customer inquiries about products, services, basic reprint permissions, and billing
  • Check website orders, e-mail, delegate customer orders and inquiries to team as needed
  • Provide basic support to customers with inquiries about the functionality of the WLP website
  • Obtain and share product information with customer care team to improve service to our customers
  • Implement standards for achieving and maintaining uniformity in data entry for orders and customer records
  • Maintain backorder status files and assist with the tracking of lost orders
  • Oversee maintenance of customer mailing records
  • Oversee the printing of orders and monthly billing statements
 
Secondary Responsibilities
 
  • Assist with Parish Development Consultants and District Manager inquiries
  • Assist Accounting Department as requested
  • Assist WLP Worship Resources Specialist/Marketing Department with annual Worship Resource Renewal campaigns 
  • Run sales reports, subscription rate registers, and other reports as needed
  • Process returns
  • Assist with inventory management
  • Filing and other various office duties
  • Other tasks as assigned by manager
  • Participate in staffing for exhibits and other off site events, evenings and weekends, as needed
 
Qualifications
 
  • 3-5 years customer service or related experience
  • Minimum 1-3 years supervisory experience
  • Excellent verbal and interpersonal skills in both English and Spanish
  • Ability to prioritize, organize, and manage multiple tasks
  • Proficiency in Microsoft® Office software
  • Familiarity with Roman Catholic, liturgical, and/or musical terminology preferred
  • Bilingual (English/Spanish) required
  • Ability to learn new software and processes quickly
 
Work Schedule
  • Monday through Friday 8:00 a.m. to 4:30 p.m.
  • Extra  hours are required during busy times to ensure that all orders and customers’ requests are processed in a timely man
 
 
 
WHAT WE OFFER:
  • Competitive Benefit package includes Blue Cross/Blue Shield insurance with low contributions and premiums
  • Generous paid time off
  • AN OPPORTUNITY TO DO GOOD AND MAKE A POSITIVE IMPACT
 
J.S. Paluch provides equal employment opportunities (EEO) to all candidates and employees without regard to race, color, religion, sexual orientation, national origin, age, disability, genetics or any other basis that is protected by federal, state or local laws.
 
 
 
 
 

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